ParkUp - User Privacy Policy

Parking Sense Limited together with its affiliates (collectively we, our or us in this Privacy Policy) is committed to maintaining the privacy of its customers' information.

In the course of operating the app entitled ParkUp ( App) and providing parking, payment and other services to you via the App, we may collect, use, disclose, and hold information about an identifiable individual (Personal Information).

This Privacy Policy describes how we collect, use, store and distribute your Personal Information, and describes the purposes for which we may use, disclose or hold such Personal Information.

Personal Information that we collect from you:

During the course of your relationship with us, or during your use of our App, we may collect the following Personal Information:

1) We will collect personal details from you during the course of your establishing and maintaining an account or user profile with us via the App, such as your name, user name, passwords, address, email address, phone numbers, and credit card and payment details.

2) If you permit the App to access location services through the permission system used by your mobile operating system, we may collect the precise location of your device when the App is running in the foreground or background, in order to enable us to provide parking and other services via the App. If you do not permit the App to access location services on your device, you may not be able to use or access some of the features of the App.

3) We collect transaction details related to your use of the App, including the type of parking requested, the date and time the parking was provided, the amount charged, and other related transaction details. This information may be collected from the App, or by other electronic means at the relevant parking location.

4) We may collect other Personal Information about you during the course or as a result of your use of the App, either directly from you or from third parties (such as the operators of parking spaces that you use).

How we use your Personal Information:

We will use, disclose and hold your Personal Information for the following purposes:

1) to enable us and our agents and affiliates to provide any services requested by you via the App;

5) to establish and maintain any account you hold with us;

6) to complete sales transactions, including billing, payment, receipt, credit check and verification services;

7) to respond to your queries or requests for additional information;

8)to provide any after-sales service required by you;

9) to maintain our records;

10) to provide technical support and administration services in relation to the App;

11) to keep you informed about products, services, events, promotions or any other marketing activities, but only to the extent permissible under applicable laws, and subject to any other restrictions contained in this Privacy Policy;

12) for product development or research purposes; and

13) to evaluate customer satisfaction and the performance of marketing activities.


Our App may use cookies. "Cookies" are small text files that are placed on computers, devices or browsers used to access websites, apps or other internet content. We may use cookies to remember information about your personal preferences and user settings for the App, to analyse App traffic and trends, and to generally understand the behaviours and interests of people who use the App.

Our cookies will only use information about your personal preferences and user settings so that our App will remember your details next time you visit. We may use, disclose or sell other data collected by us from cookies for other purposes, but only on an aggregated basis and in a way that ensures that no individual is able to be identified from such information.

You may be able to change the settings on the device that you use to access the App in order to reject or limit the use of cookies, but this may reduce the functionality of the App.

Statistical data that we collect:

During your use of the App we may collect statistical data about such use, such as the date, time and length of your use, the pages of the App that you visit, and information about the device you are using to access the App. This information may be collected by software operating on our App, or by third party service providers on our behalf.

We may use and disclose such statistical data for the following purposes:

1) to measure the effectiveness of any services or features provided via the App;

14) to better direct users to goods or services that might interest them;

15) to identify user behaviour and user trends on the App; and

16) to maintain and optimise the technical performance, operation and security of the App.

We may disclose or sell such statistical data to others for any purpose, but only on an aggregated basis and in a way that ensures that no individual is able to be identified from such data.

Social sharing features:

The App may integrate with social sharing features and other related tools which let you share actions you take on the App with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the Personal Information you provide to or share through them. [note: this covers the situation where, for example, you allow Facebook to access certain features. We are not sure whether you need this, but we have included this just in case.]


We may use Personal Information collected by us or via the App to send or email to you marketing or promotional information about our services or products, or the services or products of other companies ( Direct Marketing Information), but only if you have expressly given us permission to do so.

If you have given us permission to send to you Direct Marketing Information, and you later decide that you do not want us to send you any further Direct Marketing Information, you can contact us at any time to request that we stop sending you such information. You can either contact our Privacy Officer (see the details at the end of this Privacy Policy) or use the "Unsubscribe" facility at the bottom of any Direct Marketing Information email or communication that we send you.

We will not sell your Personal Information to direct marketers unless you have expressly given us permission to do so.

Business acquisition:

We may transfer your Personal Information to another entity in connection with a sale of our business or assets, a merger or consolidation or restructuring of our business or company, or any other transaction in which a third party acquires ownership of any rights in the App.

Disclosure of information to third-parties:

We will not use your Personal Information, or disclose your Personal Information to third parties, except:

1) to the extent reasonably necessary to achieve any of the purposes described in this Privacy Policy; or

2) where we reasonably believe that such use or disclosure is required or expressly permitted under any applicable law.

Holding Personal Information:

We will not hold your Personal Information for longer than is reasonably required for the purposes for which we may lawfully use that Personal Information.


We will use all reasonable endeavors to effect and maintain adequate security measures to safeguard the Personal Information we hold from loss or unauthorized access, use, modification or disclosure. However, as the internet is an open network, we do not warrant or guarantee that your Personal Information is safe from loss or unauthorized access, use, modification or disclosure, either during transmission to or from the App, or when held by us.

Transfer of Information:

We may transfer the information described in this Privacy Policy to or from other countries to the extent necessary to enable us to operate the App and to provide services via the App. Some of these countries may have less protective privacy or data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your Personal Information in accordance with this Privacy Policy.

Use of third-party websites:

If you access any third-party websites via a link from the App, you will leave the App. By accessing these links you are not covered by the policies relating to the App. We are not responsible for the content of any third-party websites, or their use of your Personal Information.

Your rights to access and correct Personal Information:

Where we hold Personal Information about you, you have a right to access and correct that Personal Information in accordance with applicable laws. If you want to access or correct your Personal Information, please contact our Privacy Officer (see below) and he/she will tell you how to make a request and if any charges will apply.

Amendments to the Privacy Policy:

We may amend this Privacy Policy from time to time. Notice of any such amendments will be announced on the App or to App users via email or other means. Any such amendments will be effective immediately, unless we state otherwise. Y our continued use of the App after any such notice will constitute your acceptance of any amendments or revisions to this Privacy Policy.

You should periodically review this Privacy Policy for the latest information about our privacy practices.


For any queries or further information about our Privacy Policy, please contact our Privacy Officer via email at the following address